We collect and use your information below to provide our Services and to measure and improve them over time. Basic Account Information: When you create or reconfigure an eRecall account, you provide some personal information, such as your name, username, password, and email address. In some cases, you may be required to provide your phone number, for example, to use eRecall via SMS or to help us prevent spam, fraud, or abuse. Your name and username are listed publicly on our Services, including on your profile page and in search results. Some Services, such as search and public user profiles, do not require registration.
Additional Information: You may provide us with profile information to make public, such as a short biography, your location, your website, or a picture. You may provide information to customize your account, such as a cell phone number for the delivery of SMS messages. We may use your contact information to send you information about our Services or to market to you. You may use your account settings to unsubscribe from notifications from eRecall. You may also unsubscribe by following the instructions contained within the notification or the instructions on our website. We may use your contact information to help others find your eRecall account, including through third-party services and client applications. Your privacy settings control whether others can find you by your email address or cell phone number. You may choose to upload your address book so that we can help you find eRecall users you know or help other eRecall users find you. We may later make suggestions to you and other users on eRecall based on imported address book contacts. You can delete your imported address book contacts from eRecall at any time. If you email us, we may keep your message, email address and contact information to respond to your request. If you connect your eRecall account to your account on another service in order to cross-use between eRecall and that service, the other service may send us your registration or profile information on that service and other information that you authorize. This information enables cross-use, helps us improve the Services, and is deleted from eRecall within a few weeks of your disconnecting from eRecall your account on the other service.
Links: eRecall may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.
Log Data: When you use our Services, we may receive information ("Log Data") such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, interact with our email notifications, use your eRecall account to authenticate to a third-party website or application, or visit a third-party website that includes an eRecall button or widget. We may also receive Log Data when you click on, view or interact with a link on our Services to a third-party application, such as when you choose to install another application through eRecall. eRecall uses Log Data to provide, understand, and improve our Services. If not already done earlier, for example, as provided below for Widget Data, we will either delete Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months.
Widget Data: We may tailor the Services for you based on your visits to third-party websites that integrate eRecall buttons or widgets. When these websites first load our buttons or widgets for display, we receive Log Data that includes the web page you visited and a cookie that identifies your browser ("Widget Data"). After a maximum of 10 days, we start the process of deleting, de-identifying, or aggregating Widget Data, which is usually instantaneous but in some cases may take up to a week. We may use Widget Data to tailor content for you, such as suggestions for products and services on eRecall and other content you may be interested in. Tailored content is stored with only browser cookies or device IDs and is separated from other Widget Data such as page-visit information.
Commerce Services: You may provide your payment information, including your credit or debit card number, card expiration date, CVV code, and billing address (collectively, "Payment Information"), along with your shipping address, to complete a commerce transaction on eRecall. You may also provide your credit or debit card number to register for card-linked services, such as offers. To facilitate future purchases on eRecall, we store your Payment Information, excluding CVV code, and shipping address, which you can remove from your account at any time using your account settings. We consider your Payment Information and shipping address private and do not make such information public. We collect and store information created by your purchases made on eRecall ("Transaction Data"). If you register your credit or debit card with eRecall for card-linked services, we receive information about the card transactions from a third-party payment services provider ("Registered Card Data"). Transaction Data and Registered Card Data may include the merchant’s name and the date, time and amount of the transaction. eRecall uses Registered Card Data to verify eligibility for card-linked services, and may also use Registered Card Data to limit the number of offers available to you and keep track of your offers.
Third-Parties and Affiliates: eRecall uses a variety of third-party services to help provide our Services, such as hosting our various blogs and wikis, and to help us understand and improve the use of our Services, such as Google Analytics. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address. Third-party ad partners may share information with us, like a browser cookie ID, website URL visited, mobile device ID, or cryptographic hash of a common account identifier (such as an email address), to help us measure and tailor ads. For example, this allows us to display ads about things you may have already shown interest in. We may also receive information about you from our corporate affiliates in order to help provide, understand, and improve our Services and our affiliates’ services, including the delivery of ads.
We do not disclose your private personal information except in the limited circumstances described here. Your Consent: We may share or disclose your information at your direction, such as when you authorize a third-party web client or application to access your eRecall account.
If you are a registered user of our Services, we provide you with tools and account settings to access or modify the personal information you provided to us and associated with your account. You can also permanently delete your eRecall account. If you follow the instructions under the account management, your account will be deactivated and then deleted. When your account is deactivated, it is not viewable on eRecall.net. For up to 30 days after deactivation it is still possible to restore your account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your account from our systems, which can take up to a week. Our Policy Towards Children Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at privacy@eRecall.net. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account.